Thursday, October 12, 2006

Wah Air India!

For the Dry-Day (Oct. 2nd) weekend I decided to head out to Dubai. Plenty of friends out there, a long weekend and over 3 years since I visited the place - enough reasons (not that I needed so many :) The trip was fantastic, and I'll put a post on that sometime soon too, but the real highlight would have to be my return journey on our very own Air India.

After this, it was evident why it was running into financial difficulties.
Lets start with the check-in at DXB airport. The guy over the counter was unbelievably slow. Relatively, the Air France counter next to mine, SIX people got their boarding pass before I got mine. SIX! And there was only one guy ahead of me. Imagine! The fellow seemed new, but he had avid arrogance about him which said 'Im a government employee - you can't touch me'. So not only did he take his own sweet time trying to read and understand what was written on the ticket, at no point of time did he seemed bothered that it took him 5 attempts to type my name into the Comp.

I picked up an Isi Miyake (is that how its spelt?). They promptly stopped me at the Boarding gate stating that no liquids were allowed on board as hand baggage. I remember that this came into being after the recent discovery of the London bombing threat. But then it turns out that Air India was the ONLY airlines at that time still enforcing it. I ofcourse got myself a refund but there were very unhappy, very vocal malayalees who weren't willing to part with their 3 bottles each of Johnny Walker. One guy, after creating quite a scene, finally got it on board. Think he gifted one of them a bottle. So much for security.

Now this is where the real fun begins. Our Air Host/Hostess are 2 extremely grumpy looking senior citizens. The dude looked like Mr. Air India himself. Refer below.

I think he may have been recruited simply for his moustache. His tone seemed a little harsh when I overheard him talking to someone else. But i dismissed it thinking I was reading way too much into it. While they weere serving lunch, i realized I was spot on about his tone. The dude was unbelievably rude. He ran the place as though he was Vijay Mallya and we were flying Kingfisher. He refused to serve one guy drinks cause he felt the guy had 'had enough'. Which was one peg. He actually scolded me for putting my glass into the same tray as the lunch plate as this made it difficult for him to dispose. I am to give him the glass separately. I asked for sugar he said to make do with whats there cause he doesn't know where the sugar is or even if there is more sugar. He scolded one woman who put had dropped the pillow onto the floor.

Mind you these werent scoldings of a old grandfather level (in a sweet tone) but outright rude and harsh but at a low decibel. After landing, everyone promptly stood before the flight had stopped - noone really listens to the stay seated warnings right - this dude was yelling right from the back -YELLING -asking people to sit - 'did you not hear the announcement?'. Everyone finally did sit but now they all turned on their cell phones. Promptly he started yelling about the cell phone to remain switched off till one if off the aircraft. Ofcourse noone bothered too much so to make an example I suppose he started yelling at this one guy. It was crazy!
He was better fit to run primary school. I still dont know why they need to keep cell phones off after landing and before getting off the plane.

Evident that noone prefers to fly them simply cause their service sucks. Period. But i guess like me, everyone was trying to save a buck.

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